MAKING GOLF EASY & FUN

Answer to the Most Frequently Asked Questions

Search below for answers to frequently asked questions. Can’t find the
answer? Please contact us.

Products

What is the difference between a launch monitor and a simulator?
A launch monitor measures your swing data such as ball speed, launch angle, and spin. A simulator combines a launch monitor with software, a projection screen, and an enclosure. With a launch monitor, you can analyze data; with a simulator, you can play complete courses.
The GDS Pro is ideal if you want to start compact and affordable. The Spica 3 offers more features, a touchscreen, and a triple camera. For a fixed setup, the Rigel 2 and Rigel 3 overhead launch monitors are the best choice.

Yes. You can start with a GDS Pro or Spica 3 and later add an impact screen, projector, and housing. Upgrading to a complete simulator is always possible.

The portable launch monitors (GDS Pro and Spica 3) operate both indoors and outdoors, with an operating temperature range of -10 to 40°C. Simulators are designed for indoor use.

Installation

How much space do I need for a simulator?
The minimum space varies per model. For a P7, you need at least 3.5 x 4.5 meters with a ceiling height of 2.75 meters. The exact requirements are listed on each product page.

The Personal Simulators (P7 and P8) are designed for self-installation using the Quick Build system. For the S80 and S90, we recommend professional installation through one of our partners.

Yes. Our certified partners handle the on-site installation. Contact us for a quote.

A suitable space, a power outlet, and an internet connection for software updates and online gaming. A gaming PC is included with the S80 and S90.

Ordering & Delivery

What is the delivery time?

The standard delivery time is 2 to 4 weeks, depending on the product and stock availability. You will receive a confirmation with the expected delivery date upon your order.

Yes. Visit one of our showroom partners for a live demonstration. On the Showrooms & Partners page, you will find a location near you.

Yes. GolfJoy Europe delivers to all EU countries and the United Kingdom. Contact us for delivery outside these regions.

We accept bank transfer and payment on invoice for business customers. Contact us for the possibilities.

Software

Which software subscriptions are available?

There are three subscriptions: Basic (€249 per year, 30 courses), ProTour (€495 per year, 80+ courses), and Major (€695 per year, 160+ courses in 4K).

GolfJoy 4K Software works with all GolfJoy launch monitors. Compatibility with other brands is limited.

When you purchase a GolfJoy launch monitor, you receive 3 months of free access to GolfJoy Software.

GolfJoy Software runs on Windows PCs. The minimum specifications can be found on the software page.

Warranty & Service

How long is the warranty?
All GolfJoy products come with a standard 2-year manufacturer’s warranty. Please refer to our warranty page for the full terms and conditions.

Contact our support team. We will assess the situation and arrange for repair or replacement within the warranty terms.

Our partners offer maintenance contracts for commercial installations. For home users, telephone and online support are available.

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